December 13, 2018

December 12, 2018

December 11, 2018

December 5, 2018

Please reload

Recent Posts

I'm busy working on my blog posts. Watch this space!

Please reload

Featured Posts

Why You Follow A Message

August 3, 2018

If you think customer service comes naturally to your organization, and that your team is following your message, think again. If customer service was tied to a message, and if it was so easy, then why do so many wrongs happen? Then why do universities not follow up on student concerns? Why do Olympic committees turn a blind eye to bad things happening in their ranks? Why do airlines manhandle customers or ask them to leave their seat so another couple can take their place? Why do you walk into a fast food chain and they’re all on their phones? Why do some daycare providers keep sick kids and get everyone else sick? Why does the cable box never work and it’s impossible to talk to a real, live person? Why do some hospitals drop patients off on the corner in the freezing cold? Why do festivals oversell tickets, offer barely any food for patrons, and provide barely enough trash bins or restrooms? Why do fitness centers tell you there is something wrong with you? Why do car companies lie about emissions standards and put out defective airbags? Why is it damn near impossible to navigate a company’s site?

Share on Facebook
Share on Twitter
Please reload

Please reload

Archive

BLOGS

  • Spotify Social Icon
  • Instagram Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • LinkedIn Social Icon

Maryland Center for Entrepreneurship

9250 Bendix Road

Ste 870

Columbia, MD

© 2018 TYPE M STRATEGIES